📦 Order & Stock Order and stocking

Q: Why is my order still not shipped?**
A: Some of our products are newly launched models. The factory is still producing the goods in batches to ensure product quality. We will arrange shipment immediately once inventory is ready, and send tracking number by email. We will keep you updated on production progress.

Q: Can I cancel my order before shipment?**
A: Yes. You may contact our support team to submit a cancellation request before the order is dispatched. Once the package is shipped, cancellation is not available.

🚚 Shipping Logistics

Q: How long will delivery take after shipment?**
A: Shipping time depends on your destination country. Normally it takes 7–15 business days. Delays may occur due to customs clearance or local logistics.

Q: Where can I track my package?
A: Once shipped, we will send tracking number and tracking link to your registered email. You can check delivery status online anytime.

↩️Return & Refund

Q: What is your return policy?**
A: You can apply for return within 30 days after receiving goods. The product must remain unused, complete with original packaging and accessories. Customized or damaged items caused by improper use cannot be returned.

Q: Who pays return shipping fee?**
A: If the item arrives defective or wrong item sent, we cover return shipping cost. If you return due to personal preference, return shipping will be borne by you. 

💳 PayPal payment

Q: What payment methods do you accept?**
A: We support PayPal, credit card (Visa, Mastercard) and other secure checkout methods shown on our checkout page. All payments are encrypted and safe.

Q: My payment was deducted but order not confirmed, what to do?
A: Sometimes payment verification takes time. Please wait for 1–2 hours. If still no order confirmation, kindly contact our customer service with your payment receipt.